For managers

See the day clearly.
Help the team move forward.

Know where attention is needed—from a waiting guest to a coverage gap to a client due for a follow-up. Keep the operational picture and the customer story connected.

01 / The numbers

A useful view.
Not a wall of metrics.

Review team totals and individual outcomes in context. Department filters and exports help you move from the broad picture to the interactions behind it.

  • See sales totals, close rates, and average sale.
  • Compare activity and outcomes across the team.
  • Export records when you need a deeper analysis.
Numbers · ElectronicsFictional example

A snapshot of the day

Interactions
12
Sales
7
Revenue
$3,080
Illustrative totals, not live performance data
AssociateInteractionsSalesRevenue
Priya Desai53$1,320
Noah Kim42$960
Elena Ruiz32$800

02 / Floor operations

Spot the next need.
Make the next handoff.

See available associates, active customer interactions, department waitlists, and upcoming visits. Support the team without asking everyone for a status update.

See the guest workflow
  1. 01
    Coverage

    See who is available, who is with a guest, and how rotation and roaming teams are staffed.

  2. 02
    Guest flow

    Manage waitlists, assign guests, and keep outcomes current across departments.

  3. 03
    Follow-through

    Review Clientele follow-ups and the appointments that need attention next.

03 / Appointment coverage

Plans change.
Keep the visit on track.

When an associate calls out, bring affected appointments into one review. Arrange a handoff or flag the visit for outreach so the customer does not disappear into a scheduling gap.

  • Review the appointments affected by a callout.
  • Transfer a visit to another associate when coverage is available.
  • Keep the team’s changes recorded in activity history.
Coverage reviewFictional example

Two visits need a plan.

2:00 PM
Maya Patel

Originally with Elena Ruiz

Transferred to Noah Kim
4:00 PM
Leo Singh

Originally with Elena Ruiz

Customer outreach needed

Illustrative coverage decisions made by a manager.

04 / Your setup

One team does not
mean one workflow.

Configure departments around how the location operates. Give a rotation team an ordered queue and a roaming team a coverage view, with the right staff and sale fields for each.

  • Choose department names and Rotation or Floor Sales workflows.
  • Assign associates to the departments they cover.
  • Configure department-specific sale options and keep historical activity in context.
Department setupFictional example
Electronics

Ordered customer handoffs

Rotation
Sporting Goods

Roaming floor coverage

Floor Sales
Your names. Your setup.

These departments are fictional examples. Configure TurnQ for the workflows your team actually uses.

05 / Activity history

Understand what happened.
Have a better conversation.

Activity records help put status changes, guest actions, closeouts, and appointment handoffs in context. Use them to resolve questions and coach with a clearer picture.

  1. 01
    Review the sequence

    Look back at the actions and changes that shaped the day.

  2. 02
    Connect the outcome

    Compare operational activity with the interaction records and results.

  3. 03
    Take the useful detail with you

    Export information for further review when your role permits it.

06 / Access & roles

The right tools
for each responsibility.

Associates, managers, and administrative roles have different jobs. TurnQ uses configured roles and scope to determine the tools and records available to each person.

  • Associates handle guests, outcomes, appointments, and client relationships.
  • Managers coordinate the floor, review activity, and arrange coverage.
  • Authorized administrators manage setup and access.
Read the technical overview

Built for a better flow

Less coordinating.
More connecting.

TurnQ is an experimental product in active development. We’re getting it ready for a closer look.

Demo coming soonExplore the features